General Terms & Conditions

The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.

§ 1. Validity

1.1. The shop owner sells speakers. Our general terms and conditions (GTC) are part of the contract and apply to all, including future business, deliveries and services of the shop operator with the customer, without us having to refer to them again. They are accepted in full by the customer in the version applicable at the time the transaction is concluded. If the customer uses conflicting or supplementary general terms and conditions, their validity is hereby expressly contradicted.

1.2. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

 

§ 2. Offer and conclusion of contract

2.1. The purchase contract is concluded with Steenssen.de.

2.2. Subsidiary agreements are only effective if they have been confirmed in writing.

2.3. The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog.

2.4. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. By clicking the order button you place a binding order for the goods contained in the shopping cart. The receipt of the order is confirmed together with the acceptance of the order immediately after sending it by automated email. With this e-mail confirmation or at the latest by delivery of the goods within 5 working days, the purchase contract is concluded.

2.5. The language available for the conclusion of the contract is German.

2.6. We save the contract text and send you the order data and our terms and conditions by email. You can view and download the terms and conditions at any time here on this page. You can view your past orders in our customer login.

 

§ 2. Prices

The prices are shown in EUR including VAT, without discount and other discounts. The respective prices at the time of the order apply.

 

§ 4. Terms of payment

4.1. The following payment methods are available in our shop:

 

Lightspeed Payments

You can pay conveniently and securely with us by credit card (Mastercard, Maestro, Visa, AMEX) and SOFORT Überweisung.

PayPal

Pay as usual easily via Paypal. You pay the invoice amount via the online provider PayPal. As a matter of principle, you must be registered there or register first, legitimize with your access data and confirm the payment order to us (exception, if applicable, guest access). You'll get more information during the ordering process.

Prepayment by bank transfer

You transfer the total amount to our account at Commerzbank:

Account holder: Roffa Products

IBAN: NL93INGB0009376694, BIC INGBNL2A

Cash and carry
Payment by invoice

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer purchase on account as a payment option. The payment period is 14 days from the dispatch of the goods / ticket / or, in the case of other services, the provision of the service. The payment is made to Klarna. Please note that the invoice is only available to consumers and that the use of this payment method requires a positive credit check. You can find the complete terms and conditions for invoice purchase here. The online shop charges a fee of [0.00] euros per order for purchase on account with Klarna.

Klarna checks and evaluates your data and maintains a data exchange with other companies and credit agencies if there is a legitimate interest and reason. Your personal information will be treated in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.

You can also pick up from us in our showroom (Jan van Ghestellaan 38, 3054 CJ Rotterdam, The Netherlands).

4.2. Purchase price including all costs is due from the date of the invoice.

4.3. Payments are to be made without discounts or other deductions, unless another payment mode has been expressly agreed in writing.

4.4. If the customer is in arrears, the online shop is entitled to claim default interest in accordance with the law to accelerate payments due. Any further claims for damages remain unaffected.

4.5. The customer can only offset against the claims of the online shop if the customer's counterclaim is undisputed or if there is a legally binding title.

 

§ 5. Shipping costs

In addition to the specified product prices, shipping costs are added. You can find out more about the shipping costs from the offers.

 

§ 6. Delivery conditions

6.1. The goods are shipped within Germany, Austria and Switzerland

6.2. You have the option of picking up at the following business hours: Monday to Friday from 8 a.m. to 5 p.m. except on public holidays and by appointment.

6.3. We do not deliver to packing stations.

6.4. You can find out the delivery time by clicking the corresponding button on our website or in the respective item description.

6.5. The delivery takes place by forwarding agent, parcel service or own vehicle.

6.6. All deliveries are subject to correct and timely self-delivery. A delivery period begins as soon as an agreement has been reached on all order conditions. Without prejudice to our right in the event of customer default, it is extended by the time the customer is in default. Partial deliveries are generally permitted and oblige the buyer to accept them, unless expressly agreed otherwise when the contract was concluded.

6.7. Delay in delivery due to force majeure or due to events that make delivery significantly more difficult or impossible - such as operational disruptions, strikes, official orders, natural disasters or the like - releases us from complying with certain agreed delivery times.

 

§ 7. Right of withdrawal

7.1. Consumers have a fortnightly right of cancellation as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7.2. The right of withdrawal does not exist for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs.

 

§ 8. Retention of title

8.1. The goods remain our property until full payment. Up to this point, the goods may not be pledged, transferred as a precautionary measure or encumbered with other rights.

8.2. For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been paid in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance in the amount of the invoice, regardless of a connection or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

 

§ 9. Transportation damage

9.1. The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

9.2. The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the dispatch. The duty to inspect and to give notice of defects, which is regulated in § 377 HGB, applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved unless there is a defect that was not recognizable during the inspection. This does not apply if we have maliciously concealed a defect.

 

§ 10. Notice of defects, guarantee, liability

10.1. Unless otherwise agreed, the statutory warranty period of 24 months applies to non-obvious defects. In the case of obvious defects, the customer must notify them in writing two weeks after receipt of the goods, otherwise warranty claims due to obvious defects are excluded.

10.2. The legal provisions of the German Commercial Code apply to complaints by merchants.

10.3. The customer is obliged to allow us to check the defective goods. Upon delivery of a defective item, the customer has the right to repair the defective item or to have a replacement delivered. The customer can only assert his right to withdraw from the contract (change) or reduce the purchase price (reduction) if a repair or the first replacement delivery fails. In the case of subsequent performance, however, the customer is obliged to surrender the defective item and to replace the value for his benefit in use.

10.4. There is no guarantee for damage caused by normal wear and tear or improper handling. If goods that are rightly objected to are returned, we bear the risk. The re-delivery of the goods is also at our expense.

10.5. We are only liable for damage caused by breach of major contractual obligations (cardinal obligations). Further liability only arises from the Product Liability Act or through deliberate or grossly negligent behavior by us or our vicarious agents.

10.6. In addition, claims for damages are excluded.

 

§ 11. Limitation of liability

11.1. The liability of the shop is based exclusively on the agreements made in the previous section. This does not apply if there is gross negligence or intent.

11.2. The limitation of liability concerns contractual and non-contractual claims.

 

§ 12. Severability clause

Should any of these terms and conditions be or become ineffective in whole or in part, the effectiveness of the remaining terms and conditions will not be affected. In this case, the contracting parties are obliged to interpret and design the provisions in such a way that the success sought with the void or ineffective parts is achieved as far as possible.

 

§ 13. Final terms

The law of the Federal Republic of Germany applies, excluding the UN Sales Convention and the EGBGB. To the extent permitted by law, the Stadtroda District Court is the exclusive place of jurisdiction.

The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are ready to participate in an extrajudicial arbitration procedure before a consumer arbitration board.
The general consumer arbitration board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.consumer-schlichter.de is responsible.